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Goldenpanda Casino contact details

Reach our team any hour by live chat, e-mail or phone, because support runs around the clock every day.

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Licensed by the Anjouan Offshore Finance Authority — ALSI-258752

128-bit SSL encryption across every session and transaction

Games independently audited by eCOGRA, GLI, and BMM Testlabs

Your opening welcome at Goldenpanda

200% up to A$300
plus 80 free spins to begin

4.7

Rated 4.7 from 7,094 verified reviews on AskGamblers

Help is close

Ways to reach support

Matching the channel to your question is how Goldenpanda gets you a quick, useful answer.

Can I chat now?

Live chat suits quick questions about your account or a game, and a person usually replies in about 4 minutes.

Start chat

Keep it in writing

E-mail is best for statements, documents or anything you want in writing; write to [email protected] and expect a reply within 24 hours.

Write to us

Before and after a call

Call +61 2 9630 6610 (AEST) when you want to talk it through; the phone is answered in about 3 minutes.

Call now

Playing from Australia

Here is how we look after Australian players

By the end you will know exactly where an Australian player turns for help.

How to reach us

Local phone: +61 2 9630 6610; Support time zone: AEST; Languages: English, German, French, Spanish; E-mail: [email protected]

Who supervises us

Supervisor: Anjouan Offshore Finance Authority, ALSI-258752

Where to get help

Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Free, confidential and separate from us

Goldenpanda Casino does not run these services and cannot see what you say to them. Three Australian organisations cover gambling harm, crisis support and blocking yourself from every licensed operator at once. All three are free.

Gambling Help Online. Counsellors give free, confidential advice online and by phone for anyone worried about their own gambling or someone else's.

Lifeline Australia. Trained crisis supporters answer around the clock when gambling distress turns into something you should not carry alone.

BetStop National Self-Exclusion Register. One registration blocks you from gambling with every licensed online and phone betting operator in Australia.

Straight to the right desk

Department e-mail addresses

This clears up the worry that your message will land somewhere nobody reads it.

Account help

General support: [email protected]; Document verification: [email protected]

Money matters

Deposits and withdrawals: [email protected]

Other requests

Complaints: [email protected]; Privacy and data: [email protected]; Business and partnerships: [email protected]

Check the licence, then play

File Your Complaint

Waiting to hear back

Learn how long each reply takes

Nobody likes wondering whether a message was seen; these are the waits players actually meet.

Live chat

Chat hours: 24/7 support; Chat first reply: 4 minutes typical; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 24 hours typical

Phone

Phone number: +61 2 9630 6610; Phone wait: 3 minutes typical

Before you message us

Straight answers before you get in touch

Do you have support at night and on weekends?

Live chat and phone run around the clock, every night and every weekend, on AEST time in Australia. Nobody is off shift when you need an answer. Typical waits are four minutes on chat and three minutes by phone.

What happens if I write in a language other than English?

Assistance comes in English, German, French and Spanish. English runs the whole shift, so you never wait for a translator. Message in your own language and the reply comes back in that language.

Can I see your licence number and regulator?

Goldenpanda Casino LLC holds licence ALSI-258752 from the Anjouan Offshore Finance Authority. That register is where the licence sits, and the number appears on this page and in your account documents. Ask support for it any time you want to check.

Do I need a special request for my personal data?

Privacy requests go to [email protected], and one e-mail covers both copies and deletion. Say which account the request is about and answer any identity check. Requests that need a document take longer than a plain copy.

Do I need my password to get help?

Your registered e-mail address is enough for most things, plus your player ID if you have it. Support never asks for your password, so treat any request for one as false. Send a screenshot and the approximate time if the issue is a payment or a game.

Do I need to send a letter to close my account?

Send the closure request from your registered e-mail to [email protected] and say whether it is temporary or permanent. Permanent closure cannot be undone. Ask about self-exclusion if you want a fixed break with a set end date.

Skip the follow-up

What should be in front of you first?

Have these to hand

Gather this before you open live chat, send an e-mail or call the Australian number.; Your registered e-mail address; Your account username, if different; The transaction reference from your banking app; A screenshot or copy of any error message; Photo ID and a recent address document

Nothing has moved

Have your complaint read by a manager

Create Your Profile

Goldenpanda Casino complaint inbox

Set out what happened, add your account e-mail and any reference numbers, then send it to [email protected] so the team can match it to your earlier messages.

A decision you dispute

Ask in that same message for a manager review, and say which decision you are disputing; a supervisor then rechecks the account record and replies with the reasons.

Take it to the Anjouan authority

If the manager review still leaves you unsatisfied, you may refer the matter to the Anjouan Offshore Finance Authority, the licensing body named on this page, and send it their findings.